FAQs

Orders placed from today (Wednesday 16th December) will be sent after we return from our Christmas break on the 4th January.

If you would like to order a gift plan as a Christmas gift that starts in January, we will be happy to send you a personalised gift voucher to put under the tree! Simply order as normal via our Gift a Box page then email us at [email protected] to arrange your gift voucher.

If you have a renewal order due over the Christmas period your order will be sent out as close as possible to your usual renewal date (Christmas permitting!)

Finally, please remember that this year the postal services are under a lot of pressure so please be patient and if possible order early! If you’re worried about your Christmas delivery arriving in time please email us and we will be happy to send a gift voucher to minimise disappointment! [email protected]

No. None of the ingredients we include in the kits contain soy

Not all Little Cooks Co kits are nut free, however we always send an email with a list of allergens before sending out that month’s kit to the little cook.

If you wish to skip that month please just log in to My Account and select Subscriptions from the menu on the left. From there you can skip that month’s box (as long as it hasn’t already been sent out to you).

If you would like us to try and send an alternative recipe or have any other questions please email us at [email protected]

Please note: if nuts are not mentioned as a specific allergen our kits are still packed in premises that handles nuts so we cannot guarantee they are 100% nut free.

In practical terms, as much as possible, it is business as usual for Little Cooks Co.

All our boxes are packed to the highest possible hygiene standards and our team is following the same comprehensive advice and processes as all food suppliers.

Our boxes are delivered via Royal Mail and we are monitoring the advice regarding post services and deliveries closely. Some delays have been reported in pockets of the country as Coronavirus has put local postal services under pressure.  If you are ever concerned about your order arriving please email us at [email protected] and we will do what we can to help.

As a food delivery service, we have been able to continue fulfilling orders throughout the global pandemic and do not anticipate this changing.

Our office team is mainly made up of parents with young children, who work from home most of the time, so we already have the processes in place to ensure business continuity. If you have any specific questions please contact us at [email protected]

It goes without saying that we send huge virtual hugs to all our little cooks and big cooks – stay safe and well during this difficult time.

Your Little Cooks Co box contains all the dry ingredients you need to make the baking recipe. There are usually a few fresh or seasonal ingredients required in addition, for example milk, egg, honey or lemon juice.

You will receive an email before your box is shipped to let you know the additional ingredients that are required. Hopefully this gives you enough notice, but if there is something you can’t get hold of just email us at [email protected] and we will help you find an alternative ingredient that will make sure the baking fun can continue!

Our orders are shipped via Royal Mail, second class post as standard.  Our boxes are specially designed to fit through your letter box so no need to sign for them. Royal Mail aim to deliver second class post within 2-3 working days. However, understandbly there are currently some postal delays due to Coronavirus which may become more widespread as we approach Christmas.

If you select Express Shipping at checkout your order will be sent via Royal Mail first class.

If you select standard shipping your order will be sent out by Royal Mail 2nd class post within 2-3 days of your order being placed (unless you have selected a specific shipping date).

If you select Express Shipping we will send your first delivery Royal Mail first class.  Order before 1pm and your box will be sent out first class the next working day (estimated delivery time 1-2 working days) If you are ordering a subscription, subsequent kits will be dispatched second class, on or close to the monthly anniversary date of the plan.

Please be aware that as much as we would love to, we cannot guarantee the speed of the postal service and particularly during these uncertain times postal services are experiencing bottlenecks in some areas.  We will always try our best, just like your postie!

We love it when your friends become our friends!

• For every friend you refer who signs up you receive £10 credit in your account
• Your friend will receive 50% off their first kit (worth £6.50).

Your credit can be used on shop items or it will be automatically be applied to your next renewal (if you have a subscription which is set to renew).

To find your unique referral code simply log into My Account and then select the ‘refer a friend’ tab at the bottom of the page.

This page displays your code and you can either email it using the form on the page, share it on social media or send it to friends yourself.

Our gift plans allow you to select a specific date for shipping the first cooking kit.

If you want the box to arrive for a birthday or another special day, please go to our Gift a Box page, choose the length of plan, and select the shipping date you require.

Please remember that we recommend the shipping date is set as 5-7 days before your desired delivery, just to be safe!

It is so important to us that your gifts arrive with the right gift notes attached.  Because of the way we prepare our gift orders and handwrite every note we ask that each gift order is placed as a single order. This means they are assigned a unique order number and there is no chance of a mix-up.  As postage is free this won’t cost you any more but does make sure we get all the details right!

If you wish to purchase multiple gifts please place the first order and wait for the confirmation email to arrive – there may be a little surprise there for you!

We would recommend you provide the gift recipient’s email address so we can send useful information on allergens and ingredients. No contact will be made until the first kit has been delivered – we don’t want to ruin the surprise!

Yes! We take our commitment to the environment very seriously and have put a great deal of pride into ensuring our packaging meets the highest standards:

• all our ingredients bags are compostable so you can just pop them straight in with your feed waste
• all our boxes, paper and card is recyclable and sourced from sustainable sources.

Our kits are designed for children aged 3 – 10 years old. Younger children will require more support and older children will be able to make most recipes independently. You’ll know best what level your little cook is at but we design the recipes to ensure there is something fun for everyone, even the grown-ups!

Each kit has a shelf life of at least 3 months. This means you can pop the box in the cupboard until it suits you, rather than feel pressured to make it as soon as it arrives through the letterbox. They make a perfect rainy day activity!

We are passionate about the principles we apply to the ingredients we use in our kits.

• • Food should be eaten in the most natural state possible
  • Organic is best for health and the planet

When it comes to sugars it means that we use naturally occuring sugars such as honey, maple syrup or dates to sweeten our bakes, rather than refined sugars that contain little or no nutritional benefit.

It is also why you will find ingredients like gram flour in our kits which is actually dried chickpeas that have simply been ground into flour – fibre rich and packed with nutrients!

We know that organic isn’t always available or affordable. But it is a value we aren’t prepared to sacrifice in our cooking kits.

These are fun questions and games to play together at the dinner table! We believe that making meal times fun is all part of how to empower children to live healthy, happy lives.

You will receive 3 table talk cards in each box. The first kit includes an easy open ring to collect them on.

A badge and certificate will be included in your 3rd, 6th, 9th and 12th cooking kits. If your little cook reaches their 4th level and has completed their record book each month then we will send them a free box with a special gift in!

Yes. You are not locked into anything and can cancel your subscription at any time by logging into your account or contacting us at [email protected]

Our subscription plans do automatically renew but if a payment goes through without you wanting it to just contact us as soon as possible and we will refund you in full if the kit hasn’t already been sent out to you.

If you are part way through a subscription plan and want to cancel we will refund based on the value of the remaining months.

We will never make you recieve kits you don’t want!

If you’ve paid for a 3, 6 or 12 month subscription it can be skipped at anytime, meaning we will cancel the next automatic renewal of your subscription. If you want to cancel mid-subscription, for example, if you are moving away, please just let us know – we will never make you receive boxes you don’t want and will refund you the difference!

All of the ingredients in our kits are dairy free, meat free and wheat free. Since November 2020 we also have switched to gluten-free oats so we also are now gluten free!

We email all customers before we send out that month’s kit with the ingredients and the details of any allergens, so that you have the opportunity to skip that month. We will always try our best to find an alternative if you do not want to skip for any reason.

We do have to give the caveat that our kits are packed in an environment where nuts and products containing gluten are handled. As much as we would love to give absolute guarantees on this we are currently unable to so we would always advise you to err on the side of caution.

Yes, though how much depends on your child’s age and ability. You will be the best judge of how much help your little cook will need but we come from the philosophy of trusting kids to know their limits and to ask for help when they need it. Having said that you should supervise at all times and give particular assistance when using the oven/hob and knives.  Check out our blog on cooking skills by age for a bit more info on this.

Our cooking kits make a fantastic gift, as recognised by winning an award for Children’s Gift of the Year 2019! Just select ‘Gift a Box on the homepage and tell us the name of the lucky little cook who will be receiving it.

If you are sending a gift for a special occasion please remember to select a shipping date 5-7 days before you would like it to arrive.

The only special equipment we suggest is a blender or food processor to blitz nuts into flour or dates into caramel! Other than that just the kitchen basics such as mixing bowls, spatulas and measuring spoons. We sell a range of colourful child-friendly cooking equipment on our Little Shop.

Yes, our cooking kits are specially designed to fit through the letterbox. The only time they won’t is if you have ordered additional shop items.